Return & Refund Policy
Return & Refund Policy
- A refund will be processed by Flowers ‘N’ Joy in the event Flowers ‘N’ Joy determines that the cancellation of the order is due to Flowers ‘N’ Joy ‘s incapability of fulfilling the order.
- In the event Flowers ‘N’ Joy decides to refund to you, Flowers ‘N’ Joy will offer only credit vouchers equivalent to the refund amount. But in some cases Flowers ‘N’ Joy will refund the money back and the refund can be processed if we have account details of the customer. Refund can be processed if it is agreed upon and communicated in writing to the customer.
- Online Refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Flowers ‘N’ Joy, the refund takes 10-15 business days to reflect in your account.
- Offline Refund is credited once customer shares the bank details post which it takes 5-7 working days. Once processed by Flowers ‘N’ Joy refund takes 10-15 business days to reflect in your account. Flowers ‘N’ Joy is not responsible and does not guarantee refund for cases where: Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
- Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
- Product quality problems caused by improper handling by the recipient.
We believe that every bouquet tells a story, and our carefully curated selection is designed to brighten your day and celebrate life’s special moments.
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