Shipping Policy
Shipping Policy
When you place an order on the Flowers ‘N’ Joy website for Domestic (India) delivery you are agreeing to the following terms and conditions
- All deliveries will be made between 10 am to 8 pm on the specified delivery date.
- If certain products are out of stock, we will replace with similar products of the same or greater value. Availability of flowers is subject to seasonal changes. If the photographed flowers are not available, we will substitute them with something similar.
- All items like Cakes, Chocolates and other Perishable Products are sourced locally at the delivery location & will be hand delivered
- If the colors of the flower selected online are not available on the delivery date, another flower of equal or greater value will be substituted.
- While placing an order for a midnight delivery on the website, please select the date one day prior to the date of occasion.
- Same day deliveries may NOT be attended to on Sundays & Public Holidays.
- Deliveries happen form our Franchisee outlets and our Channel Partners across India.
- We will not be responsible for non deliveries that result from a problem –
- We will follow any delivery instructions that you may have provided at the time of order placement. We recommend that delivery instructions are provided for all orders placed via our website or sales team.
- If there are no instructions provided then the product shall be delivered at the Gate/ Reception/ Security Guard/ Neighbour.
- The card will be our Proof of Delivery. Please note that it is the recipient’s responsibility to collect the order from the neighbour.
- Delivery of Other Gifting Items like Prakriti Herbals, Edible Arrangements, Bags, Silverware Articles-
- All the above mentioned gifting items will be couriered separately and will not be hand delivered along with the floral arrangement. The courier will take 6-10 days.
- All floral bouquets will be hand delivered.
- Any Complaint regarding your order should be informed to the corporate office within 24 hours of receiving the flowers with mentioning the correct order number. E- Mail contact@flowersnjoy.com
- All deliveries on special days like Mothers Day, Women’s Day, Fathers Day, Valentine’s Day or any other special day will be done anytime during the day and may extend beyond 8pm.
- International Shipping
- For international deliveries the product and the date selected may differ subject to the availability of flowers.
- Products will be couriered or hand delivered.
- Recipient will be called before dispatch and delivery will be done only after Recipient confirms acceptance of the product.
- Shipping time: 1-2 working days
- Cancellation and Return Policy
- Order Cancellation
- To cancel any order, kindly inform our Customer care, within 24 hours (domestic) / 48 hours (international) prior to the delivery date.
- Flowers ‘N’ Joy will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, No change in delivery instructions will be entertained by Flowers ‘N’ Joy prior to 2 working hours of the time of delivery and acknowledged by our Customer support team (domestic). No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery of the order unless confirmed by our Customer Service team on email (international deliveries). Flowers ‘N’ Joy will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.
- International Shipping
- For international deliveries the product and the date selected may differ subject to the availability of flowers.
- Products will be couriered or hand delivered.
- Recipient will be called before dispatch and delivery will be done only after Recipient confirms acceptance of the product.
- Shipping time: 1-2 working days
We believe that every bouquet tells a story, and our carefully curated selection is designed to brighten your day and celebrate life’s special moments.
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